Have you ever had a bad meal at a restaurant? Did you tough it out and eat it, or did you send it back?
We’ve been lucky in that most of our meals have been pretty good, though I have sent a few things back over the years. I have no qualms sending food back if it’s cold or off-tasting. My thinking is that we spent good money on this meal. Dining out is not cheap so why settle for mediocre?
I’m always very apologetic when I ask the waiter to bring me a new meal/drink/appetizer. It’s not his fault. Things move very fast in a professional kitchen. Sometimes orders get lost or instructions are unclear. I don’t blame anyone really. I just want my food to be worth the money.
It pays to speak up too. Sometimes to make up for the lapse in quality/service, I’ve been given free dessert, a bigger serving, or even a discount.
Once, and of all times it happened on my birthday dinner, the waiter was very new and he didn’t key in the order correctly on the computer. We waited for nearly an hour. Finally, the manager stepped in to see why we still didn’t have food and she discovered what the kid had done–or in this case, hadn’t done.
She got the order in and comped us for the entire thing. It was an expensive meal too since Greg never skimps on birthday dinners. 🙂
We left the young man a generous tip. You could see how upset he was when his manager explained what had happened. I’m willing to bet he never made that mistake again. Plus the restaurant didn’t lose our business by comping the meal.
Mistakes happen. If they keep happening at the same place, then it’s your own fault if you keep going back. But if it’s a fluke, just send the food back with no malice in your voice. A good restaurant will always treat you right if you ask politely.
Did you ever have a bad meal? Any snafus like the one I had? How did you handle it?